Frequently Asked Questions
Everything you need to know about your alcohol-free experience.
How do you ensure my bottles arrive safely?
We use custom-designed, reinforced cardboard packaging specifically engineered for glassware to minimize the risk of breakage during transit.
What happens if my order is damaged upon arrival?
If you receive a damaged item, please take a photo and contact our support team within 48 hours. We will arrange a replacement or refund immediately.
Do you offer next-day delivery?
Yes, we offer next-day delivery on orders placed before 2 PM Monday through Thursday. Orders placed on Friday or over the weekend will be processed on the next working day.
Are all your drinks 0.0% alcohol?
While many of our products are 0.0%, some are classified as 'alcohol-free' which can contain up to 0.5% ABV. Please check the specific product description for the exact alcohol content.
Can I return products if I change my mind?
You can return unopened and undamaged products within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.